Refund Policy

Introduction

At AIVideoGenerator.Best, we are committed to providing you with high-quality AI video generation services. We understand that sometimes things don't work out as expected, and we want to ensure you feel confident in your purchase. This refund policy outlines the conditions under which refunds are available.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all credit purchases. If you are not satisfied with our service for any reason within the first 30 days of your purchase, you may request a full refund of your unused credits.

Eligibility Requirements:

• Refund request must be submitted within 30 days of the original purchase date
• Only unused credits are eligible for refund
• Each account is eligible for one money-back guarantee claim

Unused Credits Refund

If you have purchased credits and have not used them, you may be eligible for a refund under the following conditions:

Note: Credits that have been used for video generation are non-refundable, as the computational resources have already been consumed.

Subscription Cancellation

For subscription plans:

1. Before Renewal: You may cancel your subscription at any time before the next billing cycle. Your access will continue until the end of the current billing period.

2. After Renewal: If you forget to cancel and are charged for a new billing cycle, contact us within 7 days for a full refund of that billing cycle (provided no credits from that cycle have been used).

3. Prorated Refunds: We do not offer prorated refunds for partial months or unused portions of a subscription period.

How to Request a Refund

To request a refund, please follow these steps:

1. Email Us: Send your refund request to support@aivideogenerator.best

2. Include Required Information:

   • Your registered email address
   • Order ID or transaction reference
   • Reason for the refund request
   • Date of original purchase

3. Await Confirmation: Our support team will review your request and respond within 3-5 business days.

Non-Refundable Scenarios

Refunds are not available in the following situations:

• Consumed Credits: Credits that have been used to generate videos cannot be refunded
• Expired Timeframe: Requests made more than 30 days after the purchase date
• Abuse or Violation: Accounts that have violated our Terms of Service or have shown signs of abuse
• Promotional Credits: Free credits, bonus credits, or promotional offers are non-refundable
• Third-Party Payments: Purchases made through third-party platforms may be subject to their refund policies

Processing Time

Once your refund request is approved:

Refunds will be issued to the original payment method used for the purchase.

Chargebacks

If you believe there has been an unauthorized charge, please contact us first at support@aivideogenerator.best. We are committed to resolving disputes directly and promptly. Filing a chargeback without first contacting us may result in account termination.

Contact Us

If you have any questions about our refund policy or need assistance with a refund request, please reach out to us:

Email: support@aivideogenerator.best

Website: aivideogenerator.best

We value your business and are here to help ensure your satisfaction with AIVideoGenerator.Best.